The IT Upgrade That Helped This Interior Design Firm Get Back to Business

For Looney and Associates, a premier interior design firm with offices in Dallas, Chicago, and Honolulu, technology is the backbone of their business. 

"People think about interior design as picking fabrics and colors and things like that, but really there's a hugely technical side to our business," says Jenna Higginbotham, a designer and member of Looney’s leadership team.

Their work requires powerful computing capabilities—construction drawings, building information modeling (BIM) software, and rendering programs that demand high-performance hardware and IT infrastructure.

But what happens when the technology that powers your business starts slowing it down?

The Breaking Point

For years, Looney and Associates relied on an IT service provider to manage their technology needs. But over time, the partnership began to unravel. Support tickets went unanswered for days. Employees were stuck waiting on solutions instead of moving projects forward. Remote team members struggled even more, often facing extended downtime.

For Higginbotham, the situation was untenable.

"I was spending most of my time not doing client work but troubleshooting IT problems and trying to manage a vendor relationship that had gone south."

With deadlines constantly at risk and productivity grinding to a halt, she knew it was time to make a change.

Finding the Right Fit

Higginbotham set out to find a managed IT provider that could deliver:

• Efficiency: Faster response times and proactive support.
• Personalized Service: A dedicated team that felt like part of their organization.
• Local Presence: A provider who could show up in person when needed.
• Budget-Conscious Solutions: Reliable IT management without excessive costs.

That search led her to Sagiss.

From the start, the partnership just felt right. "I had a good gut feel after meeting Travis. I liked that he's stepping into his family business. I could tell that he's a solid guy, a good person," she explains.

It wasn’t just about technical expertise—Sagiss demonstrated a commitment to doing the work and building a real relationship with the Looney team.

Immediate Impact

The difference was noticeable right away.

"They've been attentive, they've been thoughtful, which is huge. They have helped the people who've been stuck for a long time with different problems," Higginbotham shares.

One of the biggest game-changers? Sagiss made it a priority to be physically present.

"I really appreciated them coming in person and meeting with our team. That way, our people could see them."

For a company like Looney and Associates, where collaboration is essential, knowing that Sagiss was there—literally—made all the difference.

The Business Transformation

Bringing Sagiss onboard wasn’t just about fixing IT issues—it was about getting back to business.

With IT problems no longer taking up valuable time, Higginbotham has been able to focus on what truly matters: leading her team and delivering high-quality work.

"I’ve been really able to focus more on the business of the business—keeping our project managers going, educated, informed, meeting with them regularly, having the time to do that. That’s been huge."

Why Small Businesses Need a Reliable IT Partner

For small businesses, IT is more than just infrastructure—it’s a productivity enabler. When systems fail, employees can’t work, deadlines slip, and revenue is at risk. A trusted managed IT partner, like Sagiss, ensures that businesses don’t just keep running—they thrive.

If your IT provider isn’t keeping up with your business needs, it may be time to make a change. Reach out to Sagiss today and discover what a true IT partnership looks like.