What You Get When Working With Sagiss

IT systems today are incredibly complex. We depend on them to run our businesses, but what happens when something breaks down?

Employees and customers get frustrated. Sales are lost. Reputations might get damaged. It can get expensive fast.

Even small disruptions can cause significant problems.

These are just a few of the reasons so many North Texas businesses work with Sagiss to keep their systems running smoothly and securely. While you have choices in who you work with when it comes to technology, when you partner with Sagiss, there is a real difference.

The Sagiss difference

We take great pride in our core values, which guide everything we do. Here are just a few key things you need to know about us:

• We’ll never try to sell you something you don’t need.
• We respect your time and we’ll always act professionally.
• We are relentlessly systematic in our approach to planning, prioritizing, and focusing.
• We don’t just put a bandage on problems, we fix them. 
• If we make mistakes, we’ll admit them and fix them.

You get dedicated services from a team of proactive professionals dedicated to helping your business succeed.

A dedicated account manager

Sagiss provides a dedicated account manager for every client. This provides you with a point person to work with to help you plan and execute projects.

Account managers are highly trained in the services we provide to help design a custom solution that meets your goals. They are also technical, as they came out of our Operations team, not Sales. They have no quotas or commissions – their incentive is to act in the best interest of our clients — you — not upselling.

We believe in developing relationships with our North Texas clients. The better we know your business, the better we can serve you. With a dedicated account manager, you get someone that will take the time to learn your business and how you operate to make sure IT solutions align with your goals.

Service desk support

Service desk technicians are available to help with your everyday IT needs, such as:

• Onboarding users
• Deploying systems
• Managing operating systems
• Software installation

When you work with Sagiss, you also get a dedicated service desk technician that will take the lead on working with you on day-to-day IT needs for high-quality results.

Sagiss Support is available by phone, email, and through our ticketing system. You can also enable LiveConnect sessions to let technicians remotely diagnose and resolve issues.

Primary field tech and field support

You will also have a primary field tech that comes on-site once a month to discuss your ongoing IT needs and ensure everything is working in optimal condition.

Sagiss also provides field techs that are available for on-site support between visits.

Premium service

Sagiss provides a premium service for businesses that rely on IT to work efficiently.

We employ multiple specialists in every area of IT, so you get the best of the best working alongside your team. For small and medium-sized businesses that don’t have IT teams or specialists, this gives you access to highly skilled professionals at a fraction of the cost of hiring them yourself. For larger companies, Sagiss can support your existing IT team, educating and filling in knowledge gaps and providing critical redundancy and scale.

Even the largest companies rarely have a team that includes specialists in security, services, networking, email, desktop operating systems, backups, and more. In an industry that is constantly evolving and changing, the technicians at Sagiss are up-to-date on the latest strategies for managing your infrastructure.

Proactive solutions

When you work with the professional at Sagiss, you get proactive solutions. Rather than waiting for something to break and then fixing it, we focus on preventing problems before they occur so your team can keep working at peak levels.

While we can fix any problems that arise, we pride ourselves on developing long-term solutions. We create IT roadmaps for our clients that look out a year ahead and then regularly review them to make sure we are meeting your evolving business needs, leveraging best practices and emerging technology, and ensuring compliance with industry and regulatory requirements.

Sagiss managed services

Managed services are a cost-effective way to manage your IT infrastructure and take the stress out of IT. Sagiss offers several different levels of managed services and can create a customized bundle to fit your exact needs.

Managed IT services

You simply cannot afford network outages and downtime. With so much business today being done in the cloud, if things aren’t working properly, you lose productivity and increase frustration for employees and customers. Managed IT services keep things running smoothly and provide you with professional support and service to maintain operations.

We offer a wide range of managed IT services, including fully managed IT for organizations that need high levels of support and co-managed IT for organizations that handle routine issues internally but need additional support.

With Sagiss, managed IT services include options such as:

• Service desk
• Network monitoring, including remote access to diagnose and repair network issues
• IT asset management, such as procurement, deployment, and sunsetting hardware and software licensing
• Network documentation to speed up disaster recovery, improve security, and resolve IT support issues faster

You can also benefit from a virtual Chief Information Office (vCIO) service. With vCIO, your account manager —a highly technical and trained IT expert, as mentioned earlier — acts as trusted technology advisor, giving you the confidence that you're equipped to meet your business goals. You get the resources of a full-time CIO with Sagiss without the cost of recruiting, hiring, and retaining top-tier (and expensive) talent.

Managed security services

Businesses of all sizes are dealing with cyber threats. When we hear of data breaches, what gets the headlines are enterprise-level companies. However, 43% of attacks are aimed at small to medium-sized businesses and just 14% of businesses are prepared to defend themselves.

Cybercriminals are more organized, sophisticated, and determined than ever and the number of attacks is increasing dramatically. Attacks rose 38% in 2022 and continue at a record pace in 2023.

Cybersecurity today requires a multi-layered approach to protect your business and stay ahead of hackers and evolving threats. That’s what Sagiss does. We offer managed security services to handle:

• Vulnerability management
• Network firewall
• Next-generation anti-virus
• Web content filtering
• Email security
• Data backup
• Software patching
• End-user security training

Managed cloud services

Nearly every organization is doing business in the cloud in various combinations. Whether it’s off-site storage, cloud service providers (CSPs), or Software-as-a-Service (SaaS), Deloitte analysts say that 88% of IT leaders say cloud services are a cornerstone of their digital strategy.

Sagiss provides the managed cloud services you need, including:

• Microsoft 365 app suites, featuring Word, Excel, PowerPoint, OneDrive, SharePoint, Microsoft Teams, and more.
• Microsoft Azure, including more than 200 products and cloud services.

Because Sagiss is a Microsoft Gold Certified Partner, we have the expertise and experience to maximize your deployments. We also buy licenses directly from Microsoft rather than a third-party provider, so if issues do arise, we can get support directly from the source instead of working through an intermediary.

A team you can trust

Sagiss has been providing North Texas businesses with calm, confident, and credible managed services since 1997. With a team of local, experienced professionals, we create and manage secure, efficient, and highly-available systems to help your business grow.

Contact the Sagiss team today and let’s discuss a better way to work.