Why Sagiss Doesn't Offer "All You Can Eat" Contracts: Putting Service First

In the dynamic world of IT managed services, finding the perfect balance between service quality, client satisfaction, and business sustainability is crucial. At Sagiss, we firmly believe that transparency, flexibility, and client-focused solutions are the pillars of a successful partnership. That's why we've chosen not to offer "all you can eat" contracts, and in this blog post, we'll delve into the reasons behind this decision.

Prioritizing Client Interests

When it comes to IT managed services, the client's best interests should always be at the forefront. "All you can eat" contracts might seem tempting with their apparent simplicity, but, in reality, they can create an imbalance of value. These contracts often bundle services that the client might not need, leading to higher costs for unnecessary provisions. Sagiss believes in tailored solutions that cater to each client's unique needs, ensuring that they receive maximum value for their investment.

Addressing Unhappy Clients

Imagine being locked into a long-term contract with subpar service. If a client is unhappy with the provided services, an extended contract duration only exacerbates the situation. By not offering long-term contracts, Sagiss keeps the pressure on us to consistently deliver top-notch services. We view every interaction as an opportunity to prove our worth, ensuring that our clients are always satisfied with the quality of service they receive.

Unmasking the Illusion of "All You Can Eat"

While the idea of unlimited IT support might sound appealing, the reality is that there's no such thing as a truly limitless offering. In any IT environment, there are nuances, complexities, and unexpected scenarios that fall beyond the scope of a blanket "all you can eat" contract. This leads to complex scoping requirements and extra fees. Some of the most common are user on/off-boarding, new computer setups, and application support and updates. At Sagiss, we believe in honesty and transparency. Our approach allows us to prioritize service over everything else.

Preventing Service Degradation

One unsettling aspect of "all you can eat" contracts is the potential for a managed services provider (MSP) to reduce service quality to cut costs and increase profits. When an MSP's earnings are tied to minimizing labor and expenses, the incentive to compromise on service excellence is real. Sagiss takes a different approach. Our contracts balance the relationship between Sagiss and our clients, allowing us to focus on delivering exceptional service that meets and exceeds our clients' expectations, without any compromise.

Embracing Ongoing Accountability

At Sagiss, our commitment to earning our clients' business is unwavering. After the initial year of service, we transition to month-to-month contracts with all our clients. This approach emphasizes our dedication to continuous improvement and accountability. We understand that excellence isn't a one-time achievement; it's a constant effort to provide exceptional value and support, month after month..

Introducing the Hybrid Pricing Model

Our "hybrid pricing model" is the epitome of customization and flexibility. We understand that each business has unique IT needs and budget considerations. With this model, Sagiss can tailor the service level precisely to what each client wants and expects. Whether it's a small business with limited IT demands or a large enterprise requiring comprehensive support, our hybrid pricing model ensures that clients pay only for the services that truly benefit them.

In conclusion, the decision not to offer "all you can eat" contracts at Sagiss is rooted in our commitment to putting clients first. We believe IT managed services should be about transparency, quality, and adaptable solutions. By prioritizing client interests, addressing dissatisfaction head-on, offering transparency, ensuring consistent service quality, maintaining accountability, and embracing a hybrid pricing model, we demonstrate our dedication to fostering successful, long-lasting partnerships with our clients.