Growing Ambitions: How Sagiss Helped PharmChem Scale Securely and Efficiently

Small businesses with big dreams share one crucial trait: ambition. PharmChem, a lean and thriving company, had significant aspirations. With leadership focused on strategic growth, PharmChem’s nine-person team was determined to expand its workforce, boost revenue, and fortify the infrastructure required to support these ambitious plans.

Yet, as most small- and medium-sized business (SMB) owners and tech leaders know, scaling is not merely about adding more employees or pursuing new customers. It is about having robust technological foundations that can grow along with you. PharmChem knew they were at a crossroads: their part-time IT support model was quickly becoming insufficient for the future they were building. 

Enter Sagiss—a managed service provider (MSP) serving the greater Dallas metro, specializing in comprehensive, customized solutions across managed cloud services, cybersecurity, and IT support.

Identifying the Challenge: Beyond Part-Time IT

For Kerri Wagner, PharmChem’s Chief Operating Officer, juggling multiple roles had become the norm. Like many SMB leaders, she wore many hats—including being the unofficial IT point person. Though manageable initially, relying on part-time support eventually created constraints that started affecting operations.

“We had a contractor, and he would come in several times a week in the evenings and do whatever needed to be done,” she said. “But it got to be where we needed someone we could go to whenever we needed something, not just on their timeline when they could come in. …We just needed to upgrade.”

PharmChem didn’t just need more immediate IT support; they needed proactive guidance. They sought a dedicated partner that understood their business goals and could align their technological strategy accordingly. Specifically, PharmChem needed expertise in cybersecurity, network management, and infrastructure modernization.

Most importantly, PharmChem desired a local Dallas MSP that understood the nuances of small business operations, and that could act as a natural extension of their own team.

Finding the Right Partner in Sagiss

Sagiss emerged as an ideal match, perfectly aligning with PharmChem’s unique needs and vision. The Managed Service Provider (MSP) offered a comprehensive suite of services, including managed cybersecurity to protect sensitive data, managed cloud services to enhance flexibility, and proactive managed IT support to ensure smooth daily operations.

“The range of services that they offered were pretty comprehensive,” Wagner said. “There was a lot of alignment on the network management and the ability to handle cybersecurity and hosting multiple platforms. That’s on top of being the go-to help desk for anything we needed. They were able to bridge that gap as both the help desk and the managed IT.”

Sagiss’s local presence in the Dallas Metro and similarly sized team were additional points of synergy, allowing for a partnership built on understanding and shared values.

Transforming PharmChem’s Infrastructure

Sagiss didn’t just step into PharmChem’s daily operations—they became a catalyst for critical technological advancements. Recognizing PharmChem’s early adoption of remote work, even before it became mainstream, Sagiss identified key areas where infrastructure upgrades could significantly benefit operational efficiency and employee productivity.

One of Sagiss's pivotal recommendations was transitioning PharmChem from traditional on-premises servers to a fully cloud-based environment. This strategic move provided PharmChem with the scalability needed to support its expansion plans and enabled the remote workforce to function more seamlessly and securely.

Building a Foundation of Trust

At the heart of the PharmChem-Sagiss relationship lies trust—a cornerstone of any successful SMB partnership. PharmChem valued Sagiss's honest assessments and transparent communication style. Wagner specifically highlighted how Sagiss’s team proactively provided detailed breakdowns of their decisions, including clear explanations of associated costs and projected long-term benefits.

“Building trust and the honesty that I still feel with Sagiss means a lot,” Wagner said.  “When I say they act as an extension of PharmChem and they're like an employee, that means they're acting in the best interest of PharmChem. … They know me well enough now that if I say I trust you to make the best decision for PharmChem, I don't need to know if I don't need to know. They make the decision, they tell me why they made the decision. They give me a writeup to express what the cost associated with it is and how it's going to be better for us in the long run. And I trust them to do their job and they've done it very well.”

The Sagiss Difference: Proactive, Personalized, and Scalable

Sagiss's proactive, personalized approach goes beyond mere technical support. They offer strategic advice, keeping PharmChem’s larger ambitions in mind. This deep integration and alignment have allowed PharmChem to confidently expand their technological infrastructure without fearing hidden gaps or vulnerabilities.

With Sagiss managing their cloud environment, cybersecurity protocols, and day-to-day IT needs, PharmChem has experienced fewer disruptions and improved operational efficiency. This reliable foundation has empowered PharmChem’s team to focus on growth initiatives and innovation rather than troubleshooting technology.

Looking Forward: Continued Growth and Partnership

Today, PharmChem continues its trajectory of growth, secure in the knowledge that their technology is robust, scalable, and secure, thanks to their partnership with Sagiss. Wagner and her team are confident that as their business expands, Sagiss will remain a critical ally, providing the technological backbone that supports and accelerates their success.

Sagiss’s managed cloud services, robust cybersecurity, and dedicated managed IT support don’t just help businesses like PharmChem operate smoothly—they help them thrive.

Ready to Scale Securely and Efficiently—Just Like PharmChem?

Technology should power your growth—not slow it down. Let’s talk about how Sagiss can streamline your IT, secure your operations, and set your business up for long-term success.